Return Policy

We offer a 30-day money-back guarantee for all eligible products. If you are not satisfied with your purchase and wish to request a refund, you must do so within 30 days from the date of delivery.

To be eligible for a refund, the product must include all accessories and any free promotional items that came with the purchase.

How to Request a Refund:

a. To request a refund, please contact our customer support team by filling out the form here.

b. Our customer support team will review your request and respond with further instructions within 2 business days.

Processing the Refund:

a. Once your refund request is approved, we will initiate a refund to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider's policies.

b. If you used a discount code or promotional offer during your purchase, the refunded amount will reflect the discounted price.

Damaged or Defective Products:

a. If you receive a damaged or defective product, please contact our customer support team immediately here. We will arrange for a replacement or a full refund, depending on your preference and product availability.

Shipping Costs:

a. Shipping costs for returning the product for a refund or exchange will be the responsibility of the customer, unless the return is due to our error or a defective product. By making a purchase with Redefining Reflection, you signify your acceptance of this refund policy. Your continued use of our website and services following the posting of changes to this policy will be deemed as your acceptance of those changes.